Frequently Asked Questions – Boston Duck Tours nav
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Frequently Asked Questions

What You Need to Know!

Where are Boston Duck Tour ticket booths located?

Boston Duck Tour ticket booth locations are outside the Prudential Center in front of Star Market, located at 53 Huntington Ave., The Museum of Science, located outside the main entrance and the New England Aquarium, in front of the Simons IMAX Theatre and at Faneuil Hall next to Banana Republic. We also have tickets for sale at Bostix in Copley Square and Faneuil Hall.

Can you purchase gift cards?

Yes, gift cards can be purchased online in any denomination by clicking here.

Can you make reservations over the telephone?

Yes, call us at 617-450-0068 to purchase tickets over the phone. (Please note that there is a $2 per ticket convenience fee for tickets purchased over the phone.) Otherwise you may purchase our ticket booths at the Prudential Center, Museum of Science, The New England Aquarium or at Faneuil Hall Marketplace. Prudential Center, Museum of Science and New England Aquarium Ticket booths open at 8:30 a.m and our Faneuil Hall ticket booth opens at 10am. All tickets are sold for specific dates, times & locations, are non-refundable and may not be exchanged. Tickets may be purchased starting 30 days in advance. More tickets are made available on the day of the tour starting at 8:30am. On weekends we suggest you buy your tickets as early in the day as possible. Tours depart rain or shine.

Can you make reservations through this mobile site?

You may purchase tickets through this site up to 30 days in advance. A limited number of tickets go on sale at 8:45 a.m. five days prior. Once these tickets are sold out, more tickets are released at our booths the morning of the tour. If the advance tickets on the Internet are sold out, then the advance tickets at the ticket booths are also sold out. To order, go to online tickets. Please note that there is a $2.00 per ticket convenience fee for Internet tickets.

Do I need to print my e-ticket?

No, you may print your e-ticket or simply present the ticket on your mobile device if you do not have a printer readily available. Either form is perfectly acceptable.

If Internet tickets are sold out for a particular day, does that mean you’re completely sold out for that day?

No. We release only a portion of our tickets on the Internet for advance sales. Same day tickets are always available for sale at our ticket booths. Prudential Center and Museum of Science Ticket booths open at 8:30 a.m. The New England Aquarium ticket booth location opens at 9 a.m. and our Faneuil Hall ticket booth opens at 10am.

On weekends, holiday and in the summer months, if you do not arrive as soon as the ticket booths open, then we can not guarantee there will be tickets available for that day.

What can you purchase through our website?

Besides Boston Duck Tours tickets, you have the option of purchasing discounted tickets to the Museum of Science, New England Aquarium, Skywalk Observatory & Old Town Trolley. You may also purchase Boston Duck Tours’ merchandise by clicking here.

How long does the tour last?

All tours are approximately an hour and 20 minutes in length. An hour on land and 20 minutes in the water.

Are the Ducks wheelchair accessible?

Absolutely! We have wheelchair accessible DUCKS from our Prudential Center and Museum of Science departure locations. If you are booking online you MUST call us at 617-450-0068 and tell us you have a guest that needs to stay in their wheelchair as we need to pull 3 extra seats to fit the wheelchair on the DUCK. If booking in person ensure you tell our Guest Service Representative that you have someone in a wheelchair. Each Duck in our fleet is equipped to have up to two wheelchairs strapped onto the back deck. Wheelchairs are boarded first along with one guest in your party. Guests also have the option of transferring into one of our seats. With advance notice, we will gladly set up the wheelchair lift to assist those guests who are not in a wheelchair, but are unable to climb stairs.

Can you get on and off the Duck?

No. The tour is approximately 80-minutes without stops along the route.

Do you offer refunds?

All tickets are sold based on availability for specific departure time and location, are non-refundable and may not be exchanged. If Mother Nature precludes us from offering the water portion of our tour, half the ticket price will be refunded upon request.

Is it appropriate to give a gratuity?

Gratuities are certainly appreciated for a job well done at the discretion of the guest. All groups of 20 or more and private Duck charters will include an automatic 10% gratuity which can be returned to the group if the tour is unsatisfactory. All student groups of 20 or more will have a 5% gratuity added to their tour.

Can you request a certain ConDUCKtor or Duck?

Unfortunately due to scheduling challenges, it is not possible for individuals to request a particular ConDUCKtor or Duck. Groups or 20 or more may be able to request a specific ConDUCKtor with two weeks notice.

Do you get wet on the tour?

While we do splash into the Charles River, you will not get wet. You may, however, get a light spray on the River depending upon the direction and strength of the wind.

Where do we pick up our tickets if purchased on the website?

You can use your email confirmation or printed email confirmation as your ticket and go directly to our Duck Stop boarding area. If you use your email confirmation on your smart phone, please ask for a coupon sheet when you arrive at our Duck Stop.

How long are we on the water?

The water portion is approximately 20 minutes of our 80-minute tour.

Can we bring liquor on board?

No, insurance regulations do not allow alcohol on board the Duck. Boston Duck Tours reserves the right to refuse boarding of or terminate the tour for any guest that appears to be intoxicated.

Do you need a seat for my baby?

Yes, due to Coast Guard regulations all guests must be ticketed. You are required to get a ticket for any child under 3. The discounted price is $10.50.

Why do you charge for children under 3 when they will be sitting on an adult’s lap?

We are required by the United States Coast Guard to count every guest on board whether it’s a 10 year old child or a 10 day old baby. Although the infant would be on a lap, we are unable to sell the seat that the infant would be purchasing because our total number of guests on board can’t go over our approved limit.

Are pets allowed on the Duck?

Only service animals are permitted on the tour.

What should you wear? Are the Ducks heated?

Although the Ducks are heated and may be enclosed, you should dress appropriately for the weather on the day of the tour. It is often breezy on the Charles River.

Do you let guests drive on the Charles River?

It is up to the ConDUCKtor or captain to determine if he/she will allow guests to steer the Duck on the Charles River.

When is the last tour at each location?

The first tour departs at 9:00 AM & the last tours leave approximately one hour before sunset each day. Departure times vary between locations and time of year.


Schedule for tours from the Museum of Science and Prudential Center is:
Dates of Operation – Last Tour of the Day*
March 21st through April 18th – 6:00 PM
April 19th through May 15th – 6:30 PM
May 16th through August 5th – 7:00 PM
August 6th through August 25th – 6:30 PM
August 26th through September 12th – 6:00 PM
September 13th through September 29th – 5:30 PM
September 30th through October 16th – 5:00 PM
October 17th through October 31th – 4:30 PM
November 1st through November 7th – 3:30 PM
November 7th through November 25th – 3:00 PM
*Estimated times.

Schedule for tours departing from the New England Aquarium:
Daily from April 1 – November 25 – Tours depart from 9am until an hour before sunset Please call 617-450-0068 for actual last tour times.
Do you have a place to store my child’s stroller?

Yes, a Guest Service Representative will take your stroller for you during the tour and return it once the tour has ended.

Please explain the Convenience Charge.

The $2.00 per ticket is a Convenience Charge for tickets purchased on our website in advance. We only accept advance reservations for groups of 20 or more, this allows individual guests to reserve tickets for a specific departure location, on a specific day and for a specific time. It can save someone from driving into town, parking and standing in line to purchase tickets based upon what is available at that time. Of course there is always the option of buying in person, without the service charge, either 30 days in advance or on the day of the tour.

Do you have tours in other languages?

Yes, we are the only city tour in Boston to offer tours using GPS technology to provide tours in 9 different languages. These tours ONLY depart from our Prudential Center or Museum of Science locations. We now have tours in Mandarin, Spanish, French, German, Italian, Brazilian dialect Portuguese, Japanese, Cantonese & Korean that depart from our Prudential Center & Museum of Science locations only!

Are there any Boston Duck Tour ticket holder benefits?

As a Boston Duck Tour ticket holder, you are entitled to HUNDREDS of dollars worth of savings to local stores, attractions and restaurants including great savings at the Museum of Science, New England Aquarium and Prudential Center. See the entire list of discounts. You will also receive a complimentary city guide when you purchase a Boston Duck Tours ticket. If you purchase tickets via the Internet, you can pick up your guide at any of our departure locations when you check in. It includes fun facts and helpful information on the city. Lastly, you will receive $10 off a Museum of Science Exhibit Hall pass, a free tea tasting from the Boston Tea Party Ships & Museum, free admission to the Sports Museum as well as a free weekday walking tour of Harvard with Trademark Tours – a $42 value for FREE! (Please note that free offer for Harvard Tour is only valid Monday – Friday for up to 6 guests (They offer the Harvard tour at 50% off on Saturday and Sunday for Duck Tour guests) and the TD Garden/Sports Museum is only valid for up to 10 guests)

What are the hours of your ticket booths?

The Prudential Center, Museum of Science & New England Aquarium ticket booths open at 8:30am and close after the last tour departs (Please see tour schedule above). Our Faneuil Hall ticket booth is open from 10am – 6pm

What happens during severe weather?

Boston Duck Tours runs rain or shine. However, we may be forced to cancel either the water portion or the entire tour itself under severe weather conditions. If Boston Duck Tours is unable to provide the water portion of the tour, guests will receive a 50% refund. If Boston Duck Tours is forced to cancel the entire tour, guests will receive a full refund. Cancellations are done at the discretion of the Dispatcher based on the current weather conditions at the time of the tour.

What is the 5% CCF that is added to the price of our tickets?

The CCF is not a tax, it is a Convention Center Fee that the state of Massachusetts charges all land and water based sightseeing tours of Boston. Unfortunately no entity may be exempt from this fee as it is not a tax, but a surcharge.

BDT reserves the right to reassign seats.

 

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