If Internet tickets are sold out for a particular day, does that mean you're completely sold out for that day?
No. We release only a portion of our tickets on the Internet for advance sales. Same day tickets are always available for sale at our ticket booths. Prudential Center and Museum of Science Ticket booths open at 8:30 a.m. The New England Aquarium ticket booth location opens at 9 a.m.
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What can you purchase through your website?
Besides Boston Duck Tours tickets, you have the option of purchasing discounted tickets to the Museum of Science, New England Aquarium, Skywalk Observatory, Old Town Trolley and many of our restaurant and attraction partners through our Online Ticketing System and "Add-on-Adventures" program. You may also purchase Boston Duck Tours' merchandise.
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What is available at the Prudential Center, how do you get there, and where do you park?
www.prudentialcenter.com
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What is available at the Museum of Science, how do you get there, and where do you park?
www.mos.org
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What is available at the New England Aquarium, how do you get there, and where do you park?
www.neaq.org
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How long does the tour last?
Tours from the Museum of Science and Prudential are an hour and twenty minutes in length. Abbreviated evening tours from the New England Aquarium are 55 minutes in length.
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Are the Ducks wheelchair accessible?
Absolutely! Each Duck in our fleet is equipped to have up to two wheelchairs strapped onto the back deck. Wheelchairs are boarded first along with one guest in your party. Other guests in your party will board in the order in which they arrived and where they are in the line. Guests also have the option of transferring into one of our seats. We will gladly set up the wheelchair lift to assist those guests who are not in a wheelchair, but are unable to climb stairs. Please notify a Guest Service Representative when purchasing tickets if you need these services, or if you purchased your tickets via the Internet, please call our offices at (617)450-0068.
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Can you get on and off the Duck?
No. The tour is a full 80 minutes without stops along the route if departing from the Prudential Center or Museum of Science and 55 minutes if you depart from the New England Aquarium.
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Do you offer refunds?
All tickets are sold based on availability for specific departure time and location, are non-refundable and may not be exchanged. If Mother Nature precludes us from offering the water portion of our tour, half the ticket price will be refunded upon request.
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Is it appropriate to give ConDUCKtors a gratuity?
Gratuities are certainly appreciated for a job well done at the discretion of the guest. All groups of 20 or more and private Duck charters will include an automatic 10% gratuity which can be returned to the group if the tour is unsatisfactory. All student groups of 20 or more will have a 5% gratuity added to their tour.
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Can you request a certain ConDUCKtor or Duck?
Unfortunately due to scheduling challenges, it is not possible for individuals to request a particular ConDUCKtor or Duck. Groups may be able to request a specific ConDUCKtor with enough advanced notice. You would need to give at least 1 month notice.
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Do you get wet on the tour?
While we do splash into the Charles River, you will not get wet. You may, however, get a light spray on the River depending upon the direction and strength of the wind.
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Where do we pick up our tickets if purchased on the website?
You can use your printed Internet confirmation as your ticket and go directly to our Duck Stop boarding area. If you're not able to print the confirmation, you should still go directly to the Duck Stop and a Guest Service Representative will tell you where to sit for boarding.
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How long are we on the water?
The water portion is approximately 20 minutes of the 80-minute or 55-minute tour.
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Can we bring liquor on board?
No, insurance regulations do not allow alcohol on board the Duck. Boston Duck Tours reserves the right to refuse boarding of or terminate the tour for any guest that appears to be intoxicated.
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How do you get the back outside seats?
Seating is first come, first served, so we suggest you show up at least 30 minutes prior to the tour to get your desired seats. Please keep in mind that 16 of our 24 vehicles do not have an outside seating section, so if you happen to get that DUCK, everyone will be seated undercover.
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Do you need a seat for my baby?
Yes, you are required to get a ticket for any child under 3. The discounted price is $6.00.
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Are pets allowed on the Duck?
Only service animals are permitted on the tour.
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What should you wear? Are the Ducks heated?
Although the Ducks are heated and may be enclosed, you should dress appropriately for the weather on the day of the tour. It is often breezy on the Charles River.
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Do you let guests drive on the Charles River?
It is up to the ConDUCKtor to determine if he/she will allow guests to steer the Duck on the Charles River.
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When is the last tour?
The last tours from the Prudential Center and Museum of Science leave approximately one hour before sunset each day. The last tour from the New England Aquarium will vary from 8 p.m until 9:30 p.m. depending on the date.

Schedule for tours departing from the Prudential Center or Museum of Science:

Schedule for tours departing from the New England Aquarium:
April - Saturdays & Sundays starting at 3 PM (and daily during MA April School vacation)
May, September & October - Friday, Saturdays and Sundays starting at 3 PM
June, July and August – 7 days a week starting at 3PM
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Do you have a place to store my child's stroller?
Yes, a Guest Service Representative will take your stroller for you during the tour and return it once the tour has ended.
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Please explain the Convenience Charge.
The $3.50 per ticket is a Convenience Charge for tickets purchased on our website in advance. Since we only accept advance reservations for groups of 20 or more, this allows individual guests to reserve tickets for a specific departure location, on a specific day and for a specific time. It can save someone from driving into town, parking and standing in line to purchase tickets based upon what is available at that time. Of course there is always the option of buying in person, without the service charge, either 30 days in advance or on the day of the tour. Guests who purchase over the internet also get a 25% off Boston Duck Tour merchandise coupon.
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Does the tour go past all of the sites seen on the interactive map?
Points of interest are outlined and the tour route is shown on the interactive map on this site. In the event of construction, traffic, parades or other events, the route may be altered.
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Are there any Boston Duck Tour ticket holder benefits?
Departing from the Prudential Center you will recieve valuable discounts to the Museum of Science and New England Aquarium. If departing from the Museum of Science you will recieve discounts to the Museum of Science. If you depart from the New England Aqaurium you will recieve valuable coupons to the New England Aquarium.You will also receive a complimentary city guide when you purchase a Boston Duck Tours ticket. If you purchase tickets via the Internet, you can pick up your guide at any of our departure locations when you check in. It includes fun facts and helpful information on the city..
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What are "Add-on-Adventures"?
"Add-on-Adventures" are other attractions, shows, tours and meals that you may add to your Boston Duck Tour. We have added these discounted combination options so that you may take full advantage of other fantastic experiences that Boston has to offer. We hope you take full advantage of our "Add-on-Adventures" program and enjoy our wonderful city of Boston.
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What are the hours of your ticket booths?
The Prudential Center ticket booth opens at 8:30am and closes at 8:00pm daily
The Museum of Science ticket booth opens at 8:30am and closes after the last tour departs (Please see tour schedule above).
The New England Aquarium ticket booth opens at 9:00am and closes at 5:30pm. On days that evening tours depart from The New England Aquarium, we will close The New England Aquarium ticket booth at 8pm.
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What happens during severe weather?
Boston Duck Tours runs rain or shine. However, we may be forced to cancel either the water portion or the entire tour itself under severe weather conditions. If Boston Duck Tours is unable to provide the water portion of the tour, guests will receive a 50% refund. If Boston Duck Tours is forced to cancel the entire tour, guests will receive a full refund. Cancellations are done at the discretion of the Dispatcher based on the current weather conditions at the time of the tour.
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What is the 5% CCF that is added to the price of our tickets?
The CCF is not a tax, it is a Convention Center Fee that the state of Massachusetts charges all land and water based sightseeing tours of Boston. Unfortunately no entity may be exempt from this fee as it is not a tax, but a surcharge.
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