If Internet tickets are sold out for a particular day, does that mean you're completely sold out for that day?
No. We release only a portion of our tickets on the Internet for advance sales. Same day tickets are always available for sale at our ticket booths. Prudential Center and Museum of Science Ticket booths open at 8:30 a.m. The New England Aquarium ticket booth location opens at 9 a.m.
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What can you purchase through our website?
Besides Boston Duck Tours tickets, you have the option of purchasing discounted tickets to the Museum of Science, New England Aquarium, Skywalk Observatory, Old Town Trolley and many of our restaurant and attraction partners through our Online Ticketing System and "Add-on-Adventures" program. You may also purchase Boston Duck Tours' merchandise by clicking here.
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What is available at the Prudential Center, how do you get there, and where do you park?
www.prudentialcenter.com
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What is available at the Museum of Science, how do you get there, and where do you park?
www.mos.org
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What is available at the New England Aquarium, how do you get there, and where do you park?
www.neaq.org
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How long does the tour last?
Tours from the Museum of Science and Prudential Center are 80-minutes in length. Abbreviated evening tours from the New England Aquarium are 60-minutes in length.
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Are the Ducks wheelchair accessible?
Absolutely! Each Duck in our fleet
is equipped to have up to two
wheelchairs strapped onto the
back deck. Wheelchairs are boarded
first along with one guest in
your party. Other guests in your
party will board in the order
in which they arrived and where
they are in the line. Guests
also have the option of transferring
into one of our seats. We will
gladly set up the wheelchair
lift to assist those guests who
are not in a wheelchair, but
are unable to climb stairs. Please
notify a Guest Service Representative
when purchasing tickets if you
need these services, or if you
purchased your tickets via the
Internet, please call our offices
at (617)450-0068.
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Can you get on and off the Duck?
No. The tour is a full 80-minutes without stops along the route if departing from the Prudential Center or Museum of Science and 60-minutes if you depart from the New England Aquarium.
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Do you offer refunds?
All tickets are sold based on availability for specific departure time and location, are non-refundable and may not be exchanged. If Mother Nature precludes us from offering the water portion of our tour, half the ticket price will be refunded upon request.
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Is it appropriate to give a gratuity?
Gratuities are certainly appreciated for a job well done at the discretion of the guest. All groups of 20 or more and private Duck charters will include an automatic 10% gratuity which can be returned to the group if the tour is unsatisfactory. All student groups of 20 or more will have a 5% gratuity added to their tour.
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Schedule for tours departing from the Prudential Center or Museum of Science:
| Dates of Operation | Last Tour of the Day* |
| March 19st through March 25th | 5:00 PM |
| March 26th through March 29th | 5:30 PM |
| March 30th through April 13th | 6:00 PM |
| April 14th through June 8th | 6:30 PM |
| June 9th through July 29th | 7:00 PM |
| July 30th through September 9th | 6:00 PM |
| September 10th through October 16th | 5:00 PM |
| October 17th through October 31st | 4:30 PM |
| November 1st through November 25th | 3:00 PM |
| *Estimated times. Please call 617-450-0068 for actual last tour time. | |
Schedule for tours departing from the New England Aquarium:
April - Saturdays & Sundays starting at 12 p.m. (and daily during MA April School vacation)
May, September & October - Friday, Saturdays and Sundays starting at 12 p.m.
June, July and August - 7 days a week starting at 12 p.m.
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Do you have a place to store my child's stroller?
Yes, a Guest Service Representative will take your stroller for you during the tour and return it once the tour has ended.
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Please explain the Convenience Charge.
The $2.00 per ticket is a Convenience Charge for tickets purchased on our website in advance. Since we only accept advance reservations for groups of 20 or more, this allows individual guests to reserve tickets for a specific departure location, on a specific day and for a specific time. It can save someone from driving into town, parking and standing in line to purchase tickets based upon what is available at that time. Of course there is always the option of buying in person, without the service charge, either 30 days in advance or on the day of the tour. Guests who purchase over the internet also get a 25% off Boston Duck Tour merchandise coupon.
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Does the tour go past all of the sites seen on the interactive map?
Points of interest are outlined and the tour route is shown on the interactive map on this site. In the event of construction, traffic, parades or other events, the route may be altered.
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Are there any Boston Duck Tour ticket holder benefits?
As a Boston Duck Tour ticket holder, you are entitled to HUNDREDS of dollars worth of savings to local stores, attractions and restaurants including great savings at the the Museum of Science, New England Aquarium and Prudential Center. See the entire list of discounts. You will also receive a complimentary city guide when you purchase a Boston Duck Tours ticket. If you purchase tickets via the Internet, you can pick up your guide at any of our departure locations when you check in. It includes fun facts and helpful information on the city. Lastly, you will receive free admission to the New England Historic Genealogical Society - a $15 value for FREE!
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What are "Add-on-Adventures"?
"Add-on-Adventures" are other attractions, shows, tours and meals that
you may add to your Boston Duck Tour. We have added these discounted
combination options so that you may take full advantage of other
fantastic experiences that Boston has to offer. We hope you take full
advantage of our "Add-on-Adventures" program and enjoy our wonderful
city of Boston.
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What are the hours of your ticket booths?
The Prudential Center ticket booth opens at 8:30am and closes at 8:00pm daily
The Museum of Science ticket booth opens at 8:30am and closes after the last tour departs (Please see tour schedule above).
The New England Aquarium ticket booth opens at 9:00am and closes at 5:30pm. On days that evening tours depart from The New England Aquarium, we will close The New England Aquarium ticket booth at 8pm.
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What happens during severe weather?
Boston Duck Tours runs rain or shine. However, we may be forced to
cancel either the water portion or the entire tour itself under severe
weather conditions. If Boston Duck Tours is unable to provide the water
portion of the tour, guests will receive a 50% refund. If Boston Duck
Tours is forced to cancel the entire tour, guests will receive a full
refund. Cancellations are done at the discretion of the Dispatcher based
on the current weather conditions at the time of the tour.
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What is the 5% CCF that is added to the price of our tickets?
The CCF is not a tax, it is a Convention Center Fee that the state of
Massachusetts charges all land and water based sightseeing tours of
Boston. Unfortunately no entity may be exempt from this fee as it is not
a tax, but a surcharge.
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Why do you charge for children under 3 when they will be sitting on an adult's lap?
We are required by the United States Coast Guard to count every guest on board whether it's a 10 year old child or a 10 day old baby. Although the infant would be on a lap, we are unable to sell the seat that the infant would be purchasing because our total number of guests on board can't go over our approved limit.
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